Frequently Asked Questions

GENERAL FAQ’S

What do you know about eServices launched by SECP?

eServices is a web-based system accessible from anywhere in the world via definite login ID and a password. It facilitates the corporate sector, practitioners, consultants and public at large. You can apply for availability of name, incorporate companies and do e-filing of statutory returns through this system. It enables the promoters and other officers of the company to interact online using the eServices portal, without visiting the Company Registration Offices (CROs) at the Securities and Exchange Commission of Pakistan (SECP). For eServices assistance, you can email your query to the help desk at “helpdesk.eservices@secp.gov.pk”. You can also call the Service Desk at UAN: 111-117-327.

What are the benefits of using eServices?

There are numerous benefits of online filing. Once you get acquainted with the system, it will be much easier to file Applications/Returns online. Fee for online filing has been kept lower as compared to physical submission of documents. You may file documents, without visiting the Company Registration Offices (CROs) at the SECP, and in this way it will save your time. Moreover, you will enter data in eServices by yourself which will be convenient to you and also ensure its correctness.

Is there a User Guide for eServices on the SECP website?

The User Guide is available on the SECP website at http://www.secp.gov.pk/user-guide/

Is the Promoters’ Guide available on the SECP website?

Yes, the Promoters’ Guide is available on the SECP website at http://www.secp.gov.pk/document/promoters-guide-ehnglish/

How can I get help on eServices?

For eServices assistance, you can email your query to the help desk at “helpdesk.eservices@secp.gov.pk”. You can also call the Service Desk at UAN: 111-117-327.

 

USER ID & PASSWORD

Whether it is compulsory for the existing companies to obtain/create User ID and Password in order to use eServices?

Yes, it is compulsory to obtain/create User ID and Password for using eServices.

How do I create User ID and Password for obtaining name availability and subsequent incorporation of a company online?

You will need to sign up online at https://eservices.secp.gov.pk/eServices/ and create your own User ID and Password. In this case, you will keep using the User ID and Password created by you and do not require these from the SECP.

How can we get User ID & Password for already registered company?

Companies already incorporated will apply for an eServices User Identification and Password by writing a letter, on the company letterhead, duly signed by the Chief Executive and any one of the following officers, along with a copy of their CNICs:

  • Company Secretary
  • Chief Financial Officer
  • One of the Directors of the company

The Company shall mention the email address on which the eServices User Identification and Password will be dispatched. Please only provide POP3 email address such as abc@comsats.com, free email addresses such as hotmail, gmail, or yahoo are not acceptable.

SECP will confirm the validity of the email address. After validation, the eServices User Identification and Password will be emailed to the specified email address.

All letters requesting an eServices User Identification and Password should be addressed to Deputy Director (MIS), SECP at the address given below.

You can also send your request through email by attaching scanned copies of the above mentioned documents at the following email address.

Subject: eServices User Identification and Password

Deputy Director (MIS)
SECP,
NIC Building, Jinnah Avenue
Islamabad,
Pakistan

Email: eservices.userid@secp.gov.pk

How can I get User ID & Password if I have already obtained Name Availability from the CRO through manual submission but now want to incorporate the company online through eServices?

You will need to apply for an eServices User Identification and Password by writing a letter, duly signed by all the proposed Subscribers of the company, along with a copy of their CNICs. Please note that the letter head is not required in this case. You will also need to attach a copy of the Name Availability letter with it.
Please mention the email address on which the eServices User Identification and Password will be dispatched. Please only provide POP3 email address such as abc@comsats.com, free email addresses such as hotmail, gmail, or yahoo are not acceptable.
SECP will confirm the validity of the email address. After validation, the eServices User Identification and Password will be emailed to the specified email address.
All letters requesting an eServices User Identification and Password should be addressed to Deputy Director (MIS), SECP at the following address:
You can also send your request through email by attaching scanned copies of the above mentioned documents at the following email address.
Subject: eServices User Identification and Password
Deputy Director (MIS)
SECP,
NIC Building, Jinnah Avenue
Islamabad,
Pakistan
Email: eservices.userid@secp.gov.pk

 

DIGITAL SIGNATURE

Whether it is necessary to get digital signature certificate from National Institutional Facilitation Technologies (NIFT) for using eServices?

Yes, it is necessary to obtain NIFT digital signature certificate/certificates in order to sign Returns/Forms/Memorandum and Articles of Association (at the time of incorporation) electronically.

How many digital signature certificates are required for using eServices?

Requirements for digital signatures for different processes are as follows:

  • For new case of company incorporation, digital signatures are required for all proposed Subscribers.
  • For online Filing of Returns of forms by the existing companies which have been incorporated manually, minimum requirement is one digital signature. In this case, company has to decide whose digital signature they will purchase.
  • For a company which has been incorporated online, there is no need to buy additional signatures and any of the existing directors can sign the Returns/Forms using the digital signature already obtained during the incorporation process. After the expiry of the digital signatures, only one of the Subscribers/Directors will need to renew their digital signature in order to sign Returns/Forms online.
  • Digital signature is not required for Name Reservation process.

Can I obtain two or more digital signatures by using one User ID?

No, you have to create separate User ID for each person by using Manage Company Users button available on the top right hand side of the web page after you login.

How can we get digital signature certificates from NIFT?

Please visit the following URL for information on how to obtain digital signature certificates from NIFT secp.niftetrust.com. NIFT has also deployed one person each at CROs Karachi, Lahore and Islamabad to facilitate the general public for the processing of applications for NIFT digital signatures.

 

ONLINE NAME RESERVATION

How can we obtain Name Availability for a new company by using eServices (online)?

Please follow the procedure given below:

  • Sign up and create User ID and Password at https://eservices.secp.gov.pk/eServices/. After you enter the required information to sign up, you will receive an email containing URL for activation. For activating your User ID, you will have to click the said URL.
  • After your User ID is activated, log in at https://eservices.secp.gov.pk/eServices/ and fill out the application. Press Continue button at the bottom of the page. The next page will be displayed and the information entered so far will be automatically saved by the System.
  • Attach the required document(s) and press Save Form button. If you do not need to attach any document, click Save Form button either way.
  • Open and Save Challan Form which is automatically generated through the System. Do not print Challan at this stage. Please note that digital signature is not required for Name Reservation process.
  • Click Start Process.
  • After your process is submitted, you will see a message that the process has been submitted.
  • Print the Challan from “Submitted Processes” and pay this Challan in the designated branch of MCB.

After you have submitted the process and paid the challan, your process will be assigned to the concerned officer for processing. You will receive an email letting you know about the status of your case whether it is accepted, rejected or further information is required for issue resolution.

Please note that Name Availability Cases are processed at the concerned Company Registration Office (CRO). Contact list of CROs is below. You may also consult the User Guide available on the SECP website at http://www.secp.gov.pk/eservices/eservies-company-name-reservation/ for further assistance.

No. CRO Office Telephone
1 <Karachi
SLIC Building No.2, 4th Floor, Karachi/td>
Phone: 021- 99213271-2
Fax 021-99213278
2 Lahore
7-Egerton Road, Associate House, 3rd & 4th Floor, Lahore
Phone: 042- 99200273
Fax: 042-99202044
3 Islamabad
State Life Building, 7-Blue Area, Islamabad
Phone: 051-9206219
Fax: 051-9208740
4 Peshawar
State Life Building, 1st Floor, The Mall, Peshawar Cantt.
Phone: 091-9213178
Fax 091-9213178
5 Faisalabad
Second Floor, Faisalabad Chamber of Commerce and Industry (FCCI) Building, East Canal Road, Faisalabad.
Phone: 041-9230264
Fax: 041-9230263
6 Multan
63-A, Nawa-i-Waqt Building, Abdali Road, Multan
Phone: 061-9200920
Fax: 061-9200920
7 Quetta
382/3, (IDBP House), Shahrah-e-Hali, Quetta Cantt.
Phone: 081-2844136
8 Sukkur
#28, Hamdard Housing Society, Airport Road, Sukkur
Phone: 071-5630517

 

ONLINE INCOPORATION OF COMPANY

How can we incorporate a new company by using eServices (online)?

Please follow the procedure given below:

  • Enter your User ID and Password to log in at https://eservices.secp.gov.pk/eServices/
  • Create additional User IDs, as required through Manage Company Users button available on the top right hand side of the web page. You will need to create separate User IDs for all proposed Subscribers in order to obtain their digital signatures.
  • Obtain the required Digital Signatures for all Subscribers from NIFT https://secp.niftetrust.com/
  • Attach and Save Memorandum of Association in the attachment link provided. Please note that the attachment size should not exceed 2 MB.
  • Attach and Save CNICs of all the Subscribers and any other required document(s) under Fill New Attachment Form link.
  • Open and Save Challan Form which is automatically generated through the System. Do not print Challan at this stage.
  • Click Sign Forms
  • Select and Sign Forms using the digital signatures obtained from NIFT. Every Subscriber needs to sign forms by logging through his/her User ID.
  • Click Submit to SECP button. After your process is submitted, you will see a submitted process reference number on the screen. Please print a copy of this page for future reference.
  • Print the Challan from “Submitted Processes” and pay this Challan in the designated branch of MCB.

After you have submitted the process and paid the challan, your process will be assigned to the concerned officer for processing. You will receive an email letting you know about the status of your case whether it is accepted, rejected or further information is required for issue resolution.

Please note that Company Incorporation Cases are processed at the concerned Company Registration Office (CRO). For Contact list of CROs, please see Question No. 14. You may also consult the User Guide on the SECP website at
http://www.secp.gov.pk/eservices/company-incorporation/ for further assistance.

 

FILING OF RETURNS

How can we submit Forms/Returns by using eServices (online)?

The general steps of the process are given below. Procedure may vary slightly depending on the kind of process selected by you.

  • Companies which have been registered manually need to obtain User ID and Password from the Deputy Director (MIS), SECP, Islamabad
  • It is advised to create additional User ID for the person authorized to sign Returns/Forms through Manage Company Users button available on the top right hand side of the web page.
  • After you create additional User ID and it is activated, obtain the required digital signature from NIFT https://secp.niftetrust.com/ for the authorized person/additional User ID created.
  • Log in at https://eservices.secp.gov.pk/eServices/ select the required process/form and fill out the data. Press Continue button at the bottom of the page. The next page will be displayed and the information entered so far will be automatically saved by the System.
  • Attach the required document(s) and press Save Form button. If you do not need to attach any document, click Save Form button either way.
  • Open and Save Challan Form which is automatically generated through the System. Do not print Challan at this stage.
  • Click Submit to SECP.
  • Select and Sign the Form/Forms available for signature using the digital signature.
  • Click Submit to SECP button. After your process is submitted, you will see a submitted process reference number on the screen. Please print a copy of this page for future reference.
  • Print the Challan from “Submitted Processes” and pay this Challan in the designated branch of MCB.

After you have submitted the process and paid the challan, your process will be assigned to the concerned officer for processing. You will receive an email letting you know about the status of your case whether it is accepted, rejected or further information is required for issue resolution.

Please note that the Filing of Returns cases are processed at the concerned Company Registration Office (CRO). For Contact list of CROs, please see Question No. 14. You may also consult the User Guide on the SECP website at http://www.secp.gov.pk/eservices/filing-of-statutory-returns/ for further assistance.

How can I get Challan form for online filing in eServices?

Challan form is automatically generated and filled out by the System after you enter the required information in the application/form. You have to save and print this challan and make payment in the designated branch. Do not use a manual challan for making payment for online filing.

What is the procedure of payment for online processes? Can I pay through Credit Cards?

Currently the user has to Print the challan which is automatically generated by the system, and then pay this challan in the MCB branch selected by you. Facility for paying through Credit Cards is currently unavailable. Please do not use manual challan for making payment for online processes.

Why the Sign Forms link is not active/clickable?

The main reason for this may be that you have not saved Attachments and the Challan Form. Please ensure to Save Attachments and the Challan Form. Even if you do not need to attach any document, click the Save Form button either way on the Attachments page.

Why am I getting an error while trying to Sign Forms?

Major reasons why you get an error while signing forms are as follows:

  • You have not downloaded java on your computer, or the java version on your computer is not updated. You can solve this problem by visiting http://www.secp.gov.pk/eservices/jre-compatibility/ and following the required procedure.
  • The size of files e.g. Memorandum and Articles of Association attached by you is large. File size for each of these documents should not exceed 2 MB. You can reduce file size by keeping low resolution while scanning documents.
  • Another reason might be that you are trying to sign forms for all persons from one login. You have to login through each User ID to sign forms.
  • If you are getting an error that “the CNIC of the person does not match with the one provided” then you need to update Name and CNIC of the concerned person (the CNIC and the name should be the same as the one provided by you in the NIFT application for all the persons). You can update this information through “Update Profile” option available on the left hand side.
  • Compatibility view is not enabled in Internet Explorer. Please add SECP website to Compatibility View under Tools> Compatibility View Settings.
  • Security Settings for java are not set at “Medium”. Please set “Security Level” of Java Plugin in Windows Control Panel to “Medium”.

If I login and find out that the data in the system is not updated for my company, then how do I get that data rectified in the system?

Contact the concerned Company Registration Office (CRO) for further assistance/information in the matter.